What Things May Affect End User Experience?

When you’re trying to enter and navigate websites, you may not always have a good experience. It all seems confusing sometimes, even daunting, with all the factors that have to be taken into account to make a web transaction successful. We’ve heard of such things as mashups, plug-ins, and mobile browsers. But for the average user, the basics are what count. It all comes down to availability and performance.

Ultimately, errors can be encountered related to the application, database, network, or the infrastructure. These areas require various technical disciplines, so finding a resolution to an outage sometimes requires lengthy conference calls to figure out who to blame. Calls like this can be avoided, or at least shortened, with better monitoring. That’s why company websites should be thought of as end-to-end systems that focus more on what the user experiences and integrating web operations with a Business Service Management strategy (BSM).

Inevitably viewers will encounter issues while utilizing your website from time to time. Hard errors such as the commonly known 404 message, a non functioning database, network overload, and a loss of connection are fortunately easy to detect and clearly spelled out to a knowledgeable person. Website monitoring and pinging servers can catch these problems easily.

Soft errors are ones that cause the application to misbehave rather than break down entirely. If users have to log in twice, navigational paths are broken, page links and buttons don’t work, or necessary data cannot be submitted, a soft error has occurred. These errors are difficult to diagnose or detect, because users are confused and don’t know exactly what has gone wrong. What can help detect soft errors? Applications or transactions monitoring have the ability to detect such issues. How this works is a monitoring system will regularly execute a defined script that is programmed by the site owner. If there are any problems, the program will report these to the site owner.

Visitors to your site may have many different kinds of problems with your site’s performance। The most important measure of performance is the length of time required for the user to work with the application. Inconsistent performance can be even worse than slow performance in many cases. Users are likely to abandon your site and its applications if performance is unexpectedly poor, because they will believe that your site is broken when it slows down.



Read more about website availability and performance here